Notice to CompuQuilter Owners

It has come to our attention that a customer has had a problem with a pattern she purchased from an independent pattern designer. The pattern does not comply with CompuQuilter rules so it will not convert from the DXF. When the customer asked for a refund, she was told that “sales of electronic files are nonrefundable” and suggested she purchase a third party conversion program. This is not necessary.  While there are great programs available to design patterns for use with CompuQuilter, they are for designing patterns, not converting patterns that are already properly designed.   CompuQuilter includes a conversion program written by Stan. This same program is given to all pattern designers at no charge.

Nearly all the pattern designers we have worked with convert their patterns to work on our system and guarantee customer satisfaction. Sometimes a customer will have a problem and the pattern designer will contact us for help in resolving the problem. This is the first problem I know of that was not resolved to the satisfaction of the customer.

To avoid this problem, please be aware of what you are purchasing. It is my understanding that many pattern designers offer their patterns in DXF as well as CQP formats. If you purchase a pattern in DXF format, be sure that it will convert to CQP format or that the designer will guarantee that the pattern will work.